We want every order to arrive perfectly.
Everything you need to know about how your kombucha gets from our Cape Town brewery to your door — and what to do if something is not right.
orders over R500
delivery
damaged orders
delivery
How shipping works
We dispatch orders from our Cape Town brewery within 1 to 2 business days. Once your order is collected by our courier partner, you will receive a tracking number by email so you can follow it every step of the way.
Shop online at teaoflife.co.za and check out securely. You will receive an order confirmation by email immediately.
Your order is carefully packed and dispatched within 1 to 2 business days. We send you a tracking number as soon as it is collected.
Your kombucha arrives within 2 to 4 business days of dispatch to major centres. Remote areas may take a day or two longer.
Orders placed before 12pm on a business day are typically dispatched the same day. Orders placed after 12pm or over weekends will be dispatched on the next business day. We do not dispatch on South African public holidays.
What does delivery cost?
Free delivery on all orders over R500 nationwide. Orders under R500 attract a standard delivery fee based on your location, calculated automatically at checkout.
| Destination | Delivery time | Cost |
|---|---|---|
| Cape Town and surrounds | 1 to 2 business days | Free over R500 |
| Garden Route | 2 to 3 business days | Free over R500 |
| Johannesburg and Pretoria | 2 to 3 business days | Free over R500 |
| Durban and KwaZulu-Natal | 2 to 3 business days | Free over R500 |
| Eastern Cape | 3 to 4 business days | Free over R500 |
| Other major centres | 3 to 4 business days | Free over R500 |
| Remote and outlying areas | 4 to 6 business days | Calculated at checkout |
| All orders under R500 | As per region above | Standard rate at checkout |
If you are in a remote area and are unsure about delivery, email us at sales@teaoflife.co.za or call 061 519 1755 before placing your order and we will confirm availability and cost.
What to expect when your order arrives
Tea of Life is a REAL, unpasteurised, living kombucha. It travels at ambient temperature — which is safe and standard for kombucha delivery. The living cultures remain stable during transit. Here is what to do when your order arrives.
We always make it right
Because Tea of Life is a perishable, living product, our returns policy is designed to be fair to both you and the integrity of the kombucha. Here is what qualifies for a return or replacement.
- Order arrived damaged in transit
- Incorrect products received
- Products arrived in an unsellable condition
- Bottles were broken or leaking on arrival
- Order was significantly delayed beyond the stated timeframe
- Product was missing from your order
- Opened or partially consumed products
- Change of mind after delivery
- Dislike of flavour after opening
- Products that were not refrigerated promptly on arrival
- Over-carbonation caused by shaking or improper storage
- Requests made more than 30 days after delivery
If in doubt, contact us. We would rather talk it through and find a solution than leave you with an order you are not happy with. We aim to resolve all queries within one business day.
Starting a return or refund request
We make this as straightforward as possible. No complicated forms, no call centres. Just email or call us and we will sort it out.
Email sales@teaoflife.co.za or call 061 519 1755 within 30 days of receiving your order. Include your order number and a brief description of the issue.
Where possible, attach a photo of the damaged product or incorrect item. This helps us resolve your query faster and improve our packing process.
We will confirm whether a replacement or refund applies and process it within 1 to 2 business days. Refunds are returned to your original payment method within 3 to 5 business days.
Quick answers
The questions our team gets most often about orders, delivery and returns.
Contact us as quickly as possible at sales@teaoflife.co.za or call 061 519 1755. If your order has not yet been dispatched, we will do our best to accommodate the change. Once an order has been collected by our courier, we are unable to recall it but will work with you to find the best solution.
Not necessarily. Because Tea of Life is naturally carbonated and alive, pressure builds during transit — particularly in warm weather or if the bottle was moved around. Always chill the bottle fully before opening and open slowly over a sink with a gentle twist.
If significant overflow occurred and you lost a meaningful amount of product, email us with a photo and we will make it right.
Tea of Life is shipped at ambient temperature, which is safe and standard for kombucha delivery. Because the product is alive and naturally stable, it travels well without refrigeration for the duration of transit. Place it in the fridge as soon as it arrives and allow it to chill fully before opening.
Once approved, refunds are processed within 1 to 2 business days on our end. The time it takes to appear in your account depends on your bank or card provider — typically 3 to 5 business days. If you have not seen your refund after 7 business days, contact us and we will follow up.
Unfortunately not. Our courier partners require a physical street address for all deliveries. Please provide a home or work address at checkout. If you are unsure, contact us and we will advise on the best option for your area.
Our courier will attempt delivery and leave a notification if you are not available. They will typically make a second delivery attempt or contact you to arrange an alternative. If you know you will not be home, consider using a work address or a neighbour's address at checkout. You can also contact our courier partner directly via your tracking number to redirect or reschedule.
We are always here to help.
Our team responds within one business day. No call centres, no chatbots — just real people who care about your order.
